POLICIES

Studio Ro does not fill on external work due to safety precautions.
All new clients with existing lash extensions must book a removal & full set.  

A "Fill" must be booked to apply only 50% of extensions. Arriving with less than 50% of lash extensions will result in a less-than-full look. If you can't make it in before your lash extensions reach that point - let us know! We can extend your appointment for a very small fee. 

A “Mini Fill” is a touch up appointment. Mini fills can only be booked within 7 days of your last fill/full set.

A cleanse is required after 90 days to ensure your lashes stay free from bacteria and build-up.

We never apply lashes to your baby hairs — only adult lashes. 
This way your lash integrity is never in question.

We require a credit card on file to reserve booking. If you need to reschedule, a minimum of 48 hours notice is required. Late arrivals will receive service for the remainder of the appointment time, if time permits. Cancellations within the 48 hour time frame will be charged 50% of the appointment(s) booked, and cancellations within the 24 hour time frame will be charged the entire amount of the appointment(s) booked. No-shows will be charged the entire amount of the appointment(s) booked.  

If you don’t have a credit card, we require an e-transfer deposit. The deposit is added as a payment at the time of checkout. Deposits will not be refunded in the event of a late cancellation or no-show.

No refunds or returns. Exchanges on products are only accepted within 10 days of purchase, with original & unopened packaging, and receipt present. No refunds on products, deposits, or services.